Have a question about your order? Email support@imaginalbiotech.com with your order number in the subject line.
Orders placed by 5:30pm EST (Monday - Friday, excluding weekends and US holidays) will ship same day.
HOW DO I TRACK MY ORDER?
For online orders, an email will be sent with a shipping confirmation and tracking information, still have a question? Email us at support@imaginalbiotech.com.
I ENTERED IN THE WRONG ADDRESS, WHAT DO I DO?
Contact support@imaginalbiotech.com immediately. In some cases, we may be able to change the address for you if your order hasn't already been processed.
In the event that your order is undeliverable or returned to sender due to insufficient or inaccurate shipping information, please note that shipping is non-refundable. The package will then be re-shipped for an additional shipping fee. Contact customer care for further assistance.
MY ORDER NEVER ARRIVED. LOST OR STOLEN SHIPMENTS.
Please contact support@imaginalbiotech.com and we will file a claim on your behalf. This may take 5-10 business days to investigate with the carrier (UPS or USPS)
If you have any further questions, please e-mail us at support@imaginalbiotech.com
HOW MUCH WILL SHIPPING COST?
Standard (3-7 Business Days) - $5.99 / Express (1-2 Business Days)- $14.99
Orders over $75 - Free Standard Shipping
(We use UPS & USPS shipping services)
*Excludes Alaska, Hawaii, & Puerto Rico.
Monday-Friday delivery only.
We are an American company based in Fort Lauderdale, Florida. All domestic orders are shipped from our Fort Lauderdale location via UPS or USPS
